Shipping Policy
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). During peak periods or promotional events, processing times may be slightly extended.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Method
We ship all orders via USPS (United States Postal Service).
Delivery Timeframes
Delivery times vary based on destination and are provided as estimates only:
- West Coast: 2–5 business days
- Central U.S.: 3–6 business days
- East Coast: 4–7 business days
These timeframes are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather conditions, or other external factors beyond our control.
Shipping Responsibility
Once an order has been shipped and handed over to USPS, BioEmblem is no longer responsible for transit delays or delivery timing.
The tracking number provided at shipment confirmation serves as proof of fulfillment and transfer to the carrier.
Delayed or Missing Packages
If your tracking information shows delays or a missing package, please contact our support team at info@bioemblem.com. We will assist in reviewing the tracking details and, when appropriate, help initiate a claim with USPS.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
We are unable to guarantee address changes once an order has been processed. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.